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IMPORTANT CHANGES TO TEA PALACE DELIVERIES.

Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. It's also why we ask that your order be signed for. Costs depend on your location, how quickly you'd like your package and what you've ordered.

In order to be able to improve our delivery service for your purchases, we have added a secondary delivery service provider, so you can chose the right service for you.

In addition to Royal Mail services, there is also the option to select DHL couriers.

With DHL you can enjoy complete traceability for your parcel as it makes its way to you, as you are automatically supplied and Airway Bill Number upon despatch. In addition, DHL offer overnight delivery for mainland UK, 1-4 days for European Union, and 3-5 days for the Rest of the World. If your order's taking longer than expected or you want to find out when it will arrive, you can check its progress using your tracking information.

Because deliveries are made between 9am and 5pm on Monday to Friday, it is vital that you select a delivery address where your parcel can be accepted and signed for, such as a business address. These couriers are unable to leave your order at your local post office for collection, so if you miss a delivery, it will be necessary to contact DHL directly to arrange re-delivery.

Royal Mail 1st Class Signed For and Royal Mail 2nd Class Signed For and are still available if preferred, which will mean that your order will revert to your local post office for collection if you are unable to accept your parcel.