All orders received on the Tea Palace website are shipped from the UK. Shipments outside the EU may be susceptible to customs fees which are charged upon the package reaching the destination country.
You as the customer, are liable for all import duties and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total payable to Tea Palace at the checkout does not include any additional duties that may be required. The carrier, prior to delivery, will inform you of any additional duties if required.
Tea Palace has no control over customs and import tax and can't tell yo exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.
Refusing to Pay Customs
If you choose to refuse the customs fee and the parcel is returned back to Tea Palace, a shipping & handling fee will be deducted from your refund.